Know every member. Bring them back.

Your team can’t personally follow up with everyone. Maven reaches out when the right bottle or event lands.

Maven · to Elena, Tue 5:12 PM
hey Elena, your July club box is packed and it leans savory this month. the Rioja Gran Reserva you loved made the cut
yes!! my card died last month, am i still in?
still in. we held your box when the card bounced, swap it at pickup and you’re set
doing saturday. can you add a second bottle of the rioja?
done, second bottle’s in the box. behind the counter with your name on it
you’re the best
got it. extra Rioja, noted for next month’s box too
Sent · Tue 5:12 PM
Why it works

People come back to places that remember them.

Maven only texts someone when there’s a reason. People can tell the difference.

Current
Answers from what you publish
Personal
Remembers what each person shared
Timely
Reaches out when there's a real fit
What Maven sounds like

A friend who works there.

Same number, every occasion. Short, specific, in your voice. Never a blast.

Venue· show pick
hey Sam, Mads Tolling Quartet is at The Cellar Door Friday. violin-led swing in the little room you asked about, $25 at the door
Sent · Wed 11:42 AM
Wine club· member note
Elena, the club box leans savory this month. Rioja Gran Reserva made the cut, and it’s the bottle I’d open first with dinner
Sent · Tue 5:12 PM
Church· newcomer welcome
hey Jess, Young Families starts Wednesday at 6:30 in Greenwood. childcare is free, and the leaders have a 3-year-old too
Sent · Mon 9:30 AM
Collector· rare find
Theo, a clean original Page One just came in at $180. you’ve been hunting early-60s Blue Note, so I’m flagging this one
Sent · Tue 10:14 AM
What Maven does

One number. Four jobs.

01

Answers every text

Hours, tickets, what’s on, what to grab for $25. Maven reads what you publish and answers in your voice, even at 11pm.

02

Remembers every person

“Tell me when it’s back” becomes a real request. Maven keeps the ask and checks it against what is current.

03

Texts when it matters

You set the rhythm. When something fits someone, Maven texts them. When nothing does, it stays quiet.

04

You set the guardrails

Review every proactive text, or allow trusted situations to send automatically. You can pause sending any time.

The team side

The week’s work, counted.

One page shows the week: who was welcomed, what was answered, who came back. You can check every one.

Maven
The wine shop
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Maven is ready
Sending live. Step in any time.

Today at The wine shop.

This week. 31 members heard from Maven, 2 came back.
Audience
last 12 wks
295+40 this week
Top topics
this week
Club boxes19+21%
New arrivals11+14%
Tastings7+6%
Pickups5
Recent activity
See all activity →
Today
3033 · Elena’s club box was on hold after a card decline, she’s picking it up Saturday…
Maven replied
9:17 AM
1334 · The Burgundy allocation landed, the three members who asked should hear first…
Maven replied
1:50 PM
1190 · This month’s box notes are ready, leaning savory for the members who asked…
Maven replied
1:33 PM
See it live

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The number your people text to keep up with you.

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