MavenIQ LLC d/b/a Maven

Privacy Policy

Effective DateApril 22, 2026
Last UpdatedApril 22, 2026
Contactcontact@meetmaven.ai

This Privacy Policy explains how MavenIQ LLC d/b/a Maven (“Maven,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information in connection with our websites, public pages, dashboards, messaging products, AI features, APIs, integrations, applications, professional services, and related offerings (collectively, the “Services”).

This Privacy Policy applies to:

  • website visitors, leads, and prospective customers;
  • business customers and their representatives, administrators, employees, and contractors;
  • individuals who communicate with a business or organization that uses Maven’s platform (“End Users”); and
  • others who interact with Maven directly.

This Privacy Policy does not apply to any third-party website, service, or application that we do not control, even if it links to or integrates with the Services.

1. Who we are

Maven is an AI-powered messaging and workflow platform provided by MavenIQ LLC, a Delaware limited liability company doing business as Maven.

Privacy contact: contact@meetmaven.ai
General contact: contact@meetmaven.ai

2. Our role: when Maven is a controller and when Maven is a processor

Because Maven powers communications for businesses and organizations, our role can differ depending on the context.

2.1 When Maven acts as a controller (or “business”)

Maven generally acts as a controller, business, or equivalent role with respect to personal information we collect and use for our own purposes, such as:

  • information collected through our websites, demos, forms, and sales processes;
  • account, billing, and relationship-management information for our Customers and their personnel;
  • usage logs, telemetry, analytics, diagnostics, fraud signals, and support records we use to operate, secure, and improve the Services;
  • marketing preferences and communications with us;
  • information needed to comply with law, carrier rules, platform requirements, security obligations, and contractual commitments; and
  • de-identified, aggregated, or service-level data we use to develop, evaluate, improve, and protect the Services.

2.2 When Maven acts as a processor or service provider

Maven generally acts as a processor, service provider, or similar role when we process personal information on behalf of a Customer through the Services, such as when we help that Customer:

  • send or receive messages;
  • maintain contact records;
  • gather and honor consents or opt-outs;
  • sync or ingest information from integrations and Customer-selected data sources;
  • classify or summarize messages;
  • generate drafts, recommendations, or workflow actions; or
  • store, search, and manage communication history and audience profiles.

In those situations, the Customer is typically the controller or business responsible for deciding why the information is collected and how it will be used. If you are an End User interacting with a business that uses Maven, you should review that business’s privacy notice and direct privacy requests to that business first. We may assist the business in responding where required.

3. Personal information we collect

The personal information we collect depends on how you interact with the Services. It may include the categories described below.

3.1 Contact and account information

Examples include:

  • name;
  • email address;
  • phone number;
  • username, login credentials, authentication information, and account preferences;
  • company name, title, role, and business contact information;
  • account owner and administrator information; and
  • profile images or other account-submitted materials.

3.2 Billing and commercial information

Examples include:

  • subscription details;
  • purchase history and plan selections;
  • billing contact information;
  • invoices and payment status;
  • payment-related data collected by our payment processors;
  • tax information where required; and
  • transaction, order, quote, or account history.

We generally do not store full payment card numbers ourselves; those are typically handled by payment processors acting on our behalf.

3.3 Communications and message content

Examples include:

  • inbound and outbound text messages, chats, calls, emails, and support communications;
  • message content, attachments, media, links, timestamps, and delivery events;
  • help requests, complaint records, and opt-in or opt-out messages;
  • support tickets, meeting notes, and implementation communications; and
  • recordings or transcripts of support or service interactions where permitted by law.

3.4 End-user profile, preference, and interaction data

Examples include:

  • contact records created or managed through the Services;
  • opt-in, opt-out, suppression, and consent records;
  • message history, replies, clicks, engagement signals, and delivery events;
  • preferences, profile attributes, categorizations, tags, and inferred interests;
  • information about attendance, purchases, bookings, check-ins, or events from integrations or customer-authorized sources; and
  • metadata about interactions with a Customer’s messaging program, landing page, widget, inbox, or campaign.

3.5 Integration and connected-system data

If a Customer or user connects a third-party service, we may collect and process information available through that service, such as:

  • order, product, catalog, event, inventory, ticketing, CRM, or membership data;
  • customer and subscriber records;
  • purchase, attendance, or check-in history;
  • consent events, signup history, and webhook events;
  • scheduling, location, or availability data; and
  • credentials, tokens, and API metadata needed to maintain the connection.

3.6 Device, usage, and log information

Examples include:

  • IP address;
  • browser type and version;
  • device identifiers;
  • operating system;
  • mobile carrier or network metadata where available;
  • cookie IDs and similar identifiers;
  • referral URLs, pages viewed, links clicked, and timestamps;
  • usage logs, diagnostics, crash logs, throughput metrics, and performance data; and
  • approximate location derived from IP address or device/network data.

3.7 Public-source and customer-designated source data

To provide certain features, we may collect or process information from public or customer-designated sources, including websites, event pages, menus, calendars, directories, social pages, product catalogs, public business pages, or other sources designated by a Customer. This may include contact information, event descriptions, pricing, locations, inventory details, and other publicly available business-related content.

3.8 Inferences and derived data

We may generate or infer information from the data above, including:

  • audience segments;
  • likely preferences or interests;
  • message classifications;
  • profile summaries;
  • risk or abuse signals;
  • engagement or deliverability signals; and
  • other service-related inferences used to provide or improve the Services.

3.9 Sensitive information

We do not want users to send highly sensitive information through the Services unless it is clearly required for an authorized workflow and permitted by law. Please do not send Social Security numbers, government-issued ID numbers, full payment card numbers, bank-account credentials, health records, biometric identifiers, or other highly sensitive data through the Services unless we explicitly support that use case in writing.

Depending on how Customers configure their programs, message content may incidentally reveal sensitive or special-category information (for example, religious affiliation, life stage, political views, disability information, or information about alcohol-related preferences). Where we process such information, we do so only as permitted by law, under Customer instructions where applicable, and subject to our contractual and legal obligations.

4. Sources of personal information

We collect personal information from several sources, including:

  • directly from you, such as when you create an account, contact us, request a demo, subscribe, text a number, submit a form, connect an integration, or otherwise interact with the Services;
  • from Customers and Authorized Users, such as when a Customer uploads or syncs contact data, configures a workflow, or asks us to process data on its behalf;
  • from End Users, such as when they text, opt in, opt out, click, reply, or otherwise interact with a Customer’s messaging program powered by Maven;
  • from third-party services, such as payment processors, communications vendors, cloud providers, analytics providers, identity providers, ticketing platforms, POS systems, e-commerce tools, CRMs, and other customer-authorized integrations;
  • from carriers, registries, and communications partners, such as delivery events, suppression events, registration data, and routing metadata;
  • from public or customer-designated online sources, where a Customer directs us to collect, ingest, normalize, or use such information; and
  • automatically, through cookies, logs, telemetry, and similar technologies.

5. How we use personal information

We may use personal information for the following purposes:

5.1 To provide and operate the Services

This includes:

  • creating and managing accounts;
  • authenticating users and maintaining sessions;
  • enabling messaging, dashboards, AI features, routing, workflows, approvals, and integrations;
  • creating, storing, searching, and retrieving communication records;
  • operating contact, audience, preference, and consent-management tools;
  • syncing or ingesting data from customer-authorized sources;
  • generating summaries, drafts, classifications, recommendations, or other outputs; and
  • providing implementation, onboarding, support, and professional services.

5.2 To communicate with you

This includes:

  • sending service-related notices, confirmations, receipts, invoices, renewals, and support messages;
  • responding to support, sales, demo, onboarding, and privacy requests;
  • sending product updates, legal notices, and security notices; and
  • sending marketing communications to business contacts in accordance with applicable law.

5.3 To maintain compliance and respect user choices

This includes:

  • recording opt-ins, opt-outs, suppressions, help requests, and related compliance events;
  • honoring unsubscribe and revocation requests;
  • enforcing quiet hours, frequency limits, sender approvals, and compliance controls;
  • supporting carrier or registry registration and vetting requirements;
  • documenting legal compliance and maintaining audit trails; and
  • responding to complaints, disputes, and regulatory requests.

5.4 To personalize and improve the Services

This includes:

  • building and updating audience profiles, preference profiles, segments, and inferences;
  • analyzing interaction patterns and feature usage;
  • evaluating and improving draft quality, recommendations, workflows, and automation performance;
  • conducting quality assurance, troubleshooting, analytics, testing, research, and benchmarking;
  • improving deliverability, reliability, safety, and fraud prevention; and
  • developing new features, services, and operational tooling.

5.5 To protect rights, safety, and security

This includes:

  • detecting, preventing, and investigating abuse, spam, fraud, harassment, unlawful activity, and security incidents;
  • monitoring for service misuse, carrier violations, or platform-policy violations;
  • protecting our rights, property, systems, personnel, users, and third parties; and
  • enforcing our terms, policies, and contractual rights.

5.6 For legal and corporate purposes

This includes:

  • complying with law, court orders, subpoenas, government requests, and industry obligations;
  • defending or resolving claims, audits, disputes, and investigations;
  • exercising or protecting legal rights;
  • supporting financing, diligence, merger, acquisition, reorganization, or sale-of-assets activities; and
  • maintaining business records, tax records, and internal controls.

6. How we disclose personal information

We may disclose personal information to the following categories of recipients:

6.1 Service providers and subprocessors

We use vendors and service providers to help us provide the Services, such as hosting providers, cloud infrastructure providers, AI model providers, communications vendors, telephony and carrier vendors, data storage providers, analytics providers, fraud-prevention tools, customer-support platforms, payment processors, email providers, and professional advisors.

6.2 Customers and their authorized personnel

If you are an End User interacting with a Customer that uses Maven, we may disclose your messages, profile information, preferences, consent status, engagement data, and related information to that Customer and its authorized personnel because that Customer controls the program you are using.

6.3 Customer-authorized integrations and third parties

If a Customer or user enables an integration or requests data movement to or from a third-party service, we may disclose or receive personal information as needed to operate that integration.

6.4 Carriers, registries, and communications ecosystem participants

We may disclose data to mobile carriers, messaging vendors, sender registries, routing partners, or related parties as needed to send or receive communications, manage opt-outs, handle delivery events, comply with registration requirements, or protect the messaging ecosystem.

6.5 Professional advisors and transaction counterparties

We may disclose personal information to lawyers, accountants, auditors, insurers, investors, lenders, and transaction counterparties in connection with legal compliance, financing, diligence, or a business transfer.

6.6 Legal, regulatory, and safety disclosures

We may disclose personal information when we believe disclosure is appropriate to:

  • comply with law or legal process;
  • respond to lawful requests from public authorities;
  • protect the rights, safety, and property of Maven, our users, Customers, End Users, or others;
  • investigate fraud, abuse, or violations of our terms or policies; or
  • enforce our contracts and rights.

6.7 Aggregated or de-identified information

We may disclose aggregated, anonymized, or de-identified information that does not reasonably identify an individual, subject to applicable law.

7. AI features, inferences, and automated processing

The Services may use AI-assisted and AI-automated tools to process personal information and related data. These tools may:

  • classify messages;
  • extract structured fields;
  • generate summaries or suggested responses;
  • infer preferences or interests;
  • rank or match contacts to content or events;
  • detect likely spam, abuse, or quality issues; or
  • assist with workflow routing, approvals, or automation.

As a result, Maven may create profiles, inferences, or recommendations based on message content, interaction history, customer-provided data, public-source information, and engagement data.

Depending on configuration, these outputs may be reviewed by Customers, their administrators, or Maven personnel for quality, support, compliance, abuse prevention, or service-improvement purposes. AI-generated outputs may be imperfect, and Customers remain responsible for reviewing and validating their use of the Services.

8. Cookies, analytics, and similar technologies

We and our vendors may use cookies, pixels, SDKs, local storage, log files, and similar technologies to:

  • remember preferences and sessions;
  • authenticate users;
  • measure site traffic and product usage;
  • understand feature adoption;
  • improve performance and debugging;
  • detect fraud or security issues; and
  • support marketing and business analytics.

You can usually control cookies through your browser settings and, where applicable, our cookie preferences tools. Blocking some cookies may affect site functionality.

9. Messaging and communications program information

If you interact with a phone number, tap-to-text link, QR code, widget, or other messaging flow powered by Maven:

  • the applicable Customer usually controls the messaging program and determines what messages are sent;
  • Maven may maintain records of opt-ins, opt-outs, suppression events, delivery events, timestamps, source pages, and related program metadata;
  • carrier message and data rates may apply to recipients depending on their mobile plan;
  • reply keywords such as STOP and HELP may be used to manage preferences where supported; and
  • some messaging routes or channels may be subject to carrier or platform limitations beyond our control.

When a Customer uses Maven to operate a messaging program, that Customer is responsible for making required disclosures, obtaining required consents, and identifying itself as the sender where required by law.

10. Legal bases for processing (where applicable)

If you are located in a jurisdiction that requires a legal basis for processing, we rely on one or more of the following:

  • contract: to provide the Services, manage accounts, send service communications, and perform our contractual obligations;
  • legitimate interests: to operate, secure, analyze, improve, and market the Services, protect our business, prevent fraud, and support our Customers, provided those interests are not overridden by your rights;
  • consent: where required, such as for certain marketing, cookie, or messaging activities;
  • legal obligation: to comply with law, regulatory obligations, legal process, and industry requirements; and
  • vital interests or public interest: where permitted by law in limited circumstances.

Where consent is the basis for processing, you may withdraw consent as permitted by law, though this will not affect processing that occurred before withdrawal.

11. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide and improve the Services;
  • maintain records of consents, suppressions, and compliance events;
  • support Customers and End Users;
  • resolve disputes and enforce agreements;
  • comply with legal, tax, accounting, security, and regulatory obligations; and
  • maintain backups, disaster recovery, and business continuity records.

Retention periods vary depending on the type of information, the nature of the relationship, the sensitivity of the information, legal requirements, and whether deletion, anonymization, or archival is appropriate. Consent, suppression, audit, billing, and security records may be retained longer than active messaging or profile data where necessary for compliance and dispute resolution.

After the applicable retention period, we may delete, anonymize, aggregate, or otherwise de-identify personal information, subject to backup cycles and legal requirements.

12. Security

We use administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, authentication measures, encryption in transit, role-based permissions, logging, monitoring, vendor controls, and other security measures appropriate to the nature of the Services.

No method of transmission, storage, or security control is perfect. We cannot guarantee absolute security, and you share responsibility for protecting credentials, devices, networks, and account access.

13. International transfers

Maven may process personal information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws different from those in your jurisdiction.

Where required by law, we will use appropriate safeguards for cross-border transfers, such as contractual protections or other approved transfer mechanisms.

14. Privacy rights and choices

Depending on where you live and how you interact with the Services, you may have rights regarding your personal information, including rights to:

  • know or access the personal information we hold about you;
  • correct inaccurate personal information;
  • delete personal information;
  • receive a portable copy of certain personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of certain marketing communications;
  • appeal a decision we make about a privacy request, where required by law; and
  • complain to a data protection regulator where applicable.

14.1 End Users of Customer programs

If you are an End User whose information is processed through a Customer’s use of Maven, you should direct your request to that Customer first, because the Customer typically controls that data. We may assist the Customer as required by law or contract.

14.2 Marketing communications

You may opt out of receiving marketing emails from Maven by using the unsubscribe link in the email or contacting us. Opting out of marketing will not affect service-related or transactional communications.

14.3 Text-message choices

Where supported, you may opt out of a Customer’s messaging program by replying STOP or another recognized opt-out keyword. You may request help by replying HELP where supported. Because different Customers run separate programs, opting out of one Customer’s program does not necessarily opt you out of another.

14.4 Exercising rights

To submit a privacy request regarding information Maven controls, contact contact@meetmaven.ai and include enough information for us to verify your identity and understand your request. We may need to verify your identity or authority before responding. Authorized agents may make requests on behalf of individuals where permitted by law.

15. Supplemental U.S. state privacy notice

This Section applies to residents of U.S. states that grant specific privacy rights, including California residents to the extent applicable law requires.

15.1 Categories of personal information

In the preceding 12 months, depending on the context, we may have collected and disclosed for business purposes the following categories of personal information:

  • identifiers and contact information;
  • commercial and transaction information;
  • internet or network activity information;
  • geolocation data (generally approximate);
  • professional or employment-related information;
  • communications content and related metadata;
  • profile, preference, and inference data;
  • audio or similar information where recordings are enabled or legally permitted; and
  • certain sensitive information contained in message content or account data, where provided or processed through the Services.

15.2 Sources

We collect these categories from the sources described in Section 4 above.

15.3 Purposes

We use these categories for the business and commercial purposes described in Section 5 above.

15.4 Disclosures

We may disclose these categories to the recipient categories described in Section 6 above for business purposes.

15.5 Sale or sharing

We do not currently sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws.

15.6 Sensitive personal information

To the extent we collect or process sensitive personal information, we do so for purposes permitted by law, including to provide the Services, maintain security, comply with law, and support customer-requested messaging or workflow functions.

15.7 California “Shine the Light”

California residents may also have the right to request information about certain disclosures of personal information to third parties for direct marketing purposes. Because we do not currently disclose personal information to third parties for their own direct marketing purposes in the manner contemplated by California Civil Code section 1798.83, we do not maintain a separate process for those requests unless required by law.

16. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our public websites without appropriate legal authorization. Customers are responsible for ensuring that any collection, messaging, or processing involving minors through their own programs complies with applicable law.

If you believe a child has provided personal information to Maven in a way that violates applicable law, contact us at contact@meetmaven.ai.

17. Third-party sites and services

The Services may link to or interoperate with third-party sites and services. We are not responsible for the privacy, security, or content practices of those third parties. Their terms and privacy notices govern their services.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, where required by law, provide additional notice. Changes become effective when posted unless otherwise stated.

19. Contact us

For privacy questions, requests, or complaints, contact:

MavenIQ LLC d/b/a Maven
Email: contact@meetmaven.ai
Other contact: contact@meetmaven.ai